Technical Support For Range of Motion

(FAQ) Frequently Asked Questions

Proper use of the red button on the ROM probe

It is very important to use the button on the probe properly.  Never press and hold the button after the software has "beeped" to inform you that the button press has been accepted.  If the button is held for too long, it will cause a reset of the device. You will simply have to restart the test if this occurs.

How To Use Red Button On Probe To Navigate Software

The button probe on the MyoVision Range of Motion Device was designed to allow you to perform all Range of Motion measures without having using the keyboard at all.

Simply follow the instructions below.

1. Once you have finished calibrating the device, click on "Flexion" to begin the test.
   
   The following instructions apply to all tests (flexion, extension etc.).
   
2. Hold Main probe at approximately T1, and the smaller Aux probe along the occipital with label to left or right. 
3. While holding the probes between thumb and middle finger, rest the pinky and fourth finger on the body along the side of the probe to stabilize the probe on the body.
4. Make certain that the label on both probes is facing the same direction (left or right) depending on whether you are right or left handed.
5. With the patient in a neutral posture, press and hold the red button until the computer "beeps".  This beep indicates that the "Zero" position has been recorded for the test you are performing.
6. Have the patient perform the test required (flexion in this example) and stop at the end range of motion.
7. Press and hold the red button until the computer "beeps" indicating that the reading has been taken.
8. To perform multiple readings (for AMA guides), have the patient return to the neutral posture, then WITHOUT pressing the button have the patient move to the end of range of motion again. Press the red button until the computer "beeps" and immediately release the button.  The beep indicates the value for range of motion was stored.  Again, follow the same process again taking the last of the three readings (five if required).
9. To take data when it is not important to meet AMA guides, you can simply press and release the button three times (with a second or two break between beeps) to store three readings with the body at the end range of motion.

TRICK:  After completing a range of motion, to move to the next without touching the keyboard at all, simply press the button and release as soon as the computer "beeps" and you see the screen for the next range of motion.  By using the button, you can move from motion to motion without ever touching the computer keyboard.

What to do when the readings appear "Invalid"?

1. The variability between trials of each range of motion is measured, and compared with allowed values.  If you receive the message and voice prompt  "VALID TEST", simply press and release the button to continue to the next motion.
2. If you receive the message and voice prompt "INVALID TEST" this means that there was too much variability between trials, and you can either accept this, or redo the test. 
3. To redo the test, click REDO at the bottom right of the screen. Make certain to hold the probes against the body in a stable fashion (use your pinky and fourth finger against the body to stabilize the probe to get better reproducibility. 

Once you have completed the test, you can review or print the report by clicking REVIEW button. 

MyoVision is known worldwide for having the best technical support available.  If you have any questions, please do the following:

Send e-mail to:  with any questions you have. E-mail is normally responded to within 6-24 hours.

Call our Telephone support @ 1-800-969-6961 (650-508-2600), option 3. Support hours are 9:00-5:00 pm M-F, PST.

Our unique remote modem support is available whenever technical issues cannot be resolved easily over the phone.

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