Repair Material Authorization (RMA)
If you believe your devices are in need of repair, please contact our support team for assessment and diagnosis.
Call: 800-969-6961, x2
Email: support@myovision.com
If it has been determined that your devices will need to be sent in for repair, we will issue you an RMA number. An authorized RMA number is required before sending in your repair.
Once you have received your RMA number, please download the Equipment Repair Agreement (PDF) below and follow the instructions listed. * If you are sending in a set of ScanVisions, please complete the Self Inspection Guide on the last page.*
Call: 800-969-6961, x2
Email: support@myovision.com
If it has been determined that your devices will need to be sent in for repair, we will issue you an RMA number. An authorized RMA number is required before sending in your repair.
Once you have received your RMA number, please download the Equipment Repair Agreement (PDF) below and follow the instructions listed. * If you are sending in a set of ScanVisions, please complete the Self Inspection Guide on the last page.*
| RMA Repair Agreement & Self Inspection |
Our RMA policy is straightforward and based on several basic premises:
- MyoVision offers a 1 year limited warranty on all devices.
- If your device is within the warranty period, MyoVision will pay for the shipping costs to return your devices back to you via FedEx Ground. You will only responsible for the cost to ship your devices to us.
- If your device is not within the warranty period, you will be responsible for all associated shipping costs.
- If your device is outside the warranty period and requires repair, we will inspect, repair and return the item to you for a reasonable charge for the work and the cost for return shipping.
- The above RMA Agreement, policies and procedures are intended to clarify rules, prevent misunderstandings, and expedite the resolution of any issues.
- All items being shipped to us should be packed in the original case with your system hub (SoloVision or PhysioMonitor) along with any cables necessary. We are not responsible for any damages incurred during shipping.
