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Repairs

Repair Material Authorization (RMA)

If you believe your devices are in need of repair, please contact our support team for assessment and diagnosis.
Call: 800-969-6961, x2
Email: support@myovision.com

If it has been determined that your devices will need to be sent in for repair, we will issue you an RMA number. An authorized RMA number is required before sending in your repair.
​Our RMA policy is straightforward and based on several basic premises:
  • MyoVision offers a 1 year limited warranty on all devices. 
  • If your device is within the warranty period, there are no costs associated with repair.*  
  • If your device is not within the warranty period, you will be responsible for any associated shipping costs.
  • If your device is outside the warranty period and requires repair, we will inspect, repair and return the item to you for a reasonable charge for the work and any applicable shipping fees. 
  • All items being shipped to us should be packed in the original case with your system hub (SoloVision or PhysioMonitor) along with any cables necessary. We are not responsible for any damages incurred during shipping. 

* Your warranty will be void if it is found that damages to your device(s) are due to negligence or tampering. 

Top Rated Customer Support

We're here to answer all of your questions!
Mon - Fri, 8am - 4pm PST
​

Call: (800) 969-6961, option 2
Email: support@myovision.com
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MyoVision Logo
  • Products
    • ScanVision sEMG >
      • ScanVision sEMG
      • FAQ
      • Testimonials
      • Articles
      • Front-End Replacement
      • Computer Requirements
    • DynaROM >
      • DynaROM
      • DynaROM FAQ
      • Testimonials
      • Articles
      • Computer Requirements
    • FlexVision ROM
    • MyoVision Upgrade Program
    • Software
  • Training
    • Online Training >
      • DynaROM Training
      • ScanVision Online Training
      • FlexVision Training
    • Webinars/Presentations
    • Articles >
      • ScanVision Articles
      • DynaROM Articles
    • Support Site
    • Recommended Products
  • STORE
  • Member Portal
    • Log In | Register >
      • How to Access Member Portal
    • PI Prep Materials
    • DynaROM Billing
    • DynaROM Online Training
    • Denial Response
    • Marketing
  • Support
    • Ask The Expert
    • Feature Request
    • Support Site
    • PC Requirements
    • Repairs
    • Re-certify Your Used MyoVision
    • Tax Credits
  • Software
    • Download MyoVision Software
    • Software Change Log
  • Dr. Locator
  • Patients
  • About Us
  • Contact Us
  • Blog